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Original topic:

Phone restarts overnight

(Topic created: 01-15-2021 11:22 AM)
userlpAdOM5Idu
Constellation
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Galaxy Note Phones

Hello all.

My Note 9 restarts sometimes at night and requires a PIN. This means my alarm doesn't go off and I have been late for work 3 times now! 

I have tried turning off automatic updates. I have also turned off auto optimistaion. But it still happens on average once per week. 

It has plenty of battery and is never plugged in charging overnight. 

Any other things I can try? 

Thanks

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Do you have auto restart feature enabled on your device?


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userlpAdOM5Idu
Constellation
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Galaxy Note Phones

Hey SamsungZell.

Yes! It was turned on at 03.00 every Friday, which would explain why it was happening once a week! DUH. I didn't know 'auto restart' was a thing, as I had turned off the auto update and auto optimisation already. 

I think you have just saved my job, or me having to go to Argos to buy an alarm clock! 

Thank you 1000 times 🙂 

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Hey there @userlpAdOM5Idu,

You can always leave it enabled and adjust your settings to allow the auto restart feature in the future, I personally would recommend at a time when you are off work and home to enter the pin for your alarm to function properly!

We are so glad to hear that you were able to locate the cause of your symptoms and know where the setting is for future use, You are very welcome!

Hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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@userlpAdOM5Idu wrote:

Hey SamsungZell.

Yes! It was turned on at 03.00 every Friday, which would explain why it was happening once a week! DUH. I didn't know 'auto restart' was a thing, as I had turned off the auto update and auto optimisation already. 

I think you have just saved my job, or me having to go to Argos to buy an alarm clock! 

Thank you 1000 times 🙂 


Or you can leave it to automatically reboot and simply go to Settings > Biometrics and Security > Scroll down to Secure Startup and turn this feature off.  The quote on the page reads:

 

"you will not receive any calls, messages, or notifications, and ALARMS WILL NOT SOUND, until  the phone has started back up."  

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user2YPeCI71vW
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Galaxy Note Phones

And if this is not the answer? I don't have the feature autorestart on, and still is restarting over night!

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