Original topic:

Play protect certification Samsung Galaxy Note 10

(Topic created on: 4/12/21 3:01 PM)
userizMV9nNHS3
Astronaut
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Galaxy Note Phones
  • Good evening.   I have spoken with Samsung customer support many times with the help of Smart Tutor without finding a solution.  Someone advised me to post my problem here.

I have got a Samsung Galaxy Note 10 model SM-N970F/DS .  I was having problems finding apps or downloading.  When I was in the Google Store  I clicked on settings and then certifications and read that my android is not play protect certified.  Could that be the reason why things aren't functioning ?What do I need to do to obtain it?   I was told it is  in the list of Samsung certified androids.  Did I somehow lose the certification or did I never have it??  Please help me. I would greatly appreciate clear instructions. 

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