- Good evening. I have spoken with Samsung customer support many times with the help of Smart Tutor without finding a solution. Someone advised me to post my problem here.
I have got a Samsung Galaxy Note 10 model SM-N970F/DS . I was having problems finding apps or downloading. When I was in the Google Store I clicked on settings and then certifications and read that my android is not play protect certified. Could that be the reason why things aren't functioning ?What do I need to do to obtain it? I was told it is in the list of Samsung certified androids. Did I somehow lose the certification or did I never have it?? Please help me. I would greatly appreciate clear instructions.