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Problems with latest update - N970USQU3CTC9

(Topic created on: 4/7/20 10:27 AM)
userQ9xbkjm4aF
Constellation
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Galaxy Note Phones

My phone updated the software this morning.  Now, it only displays in b&w.  I have power cycled, cleared the cache and my adaptive brightness is off.  I wish it were possible to blackout the update.

PLEASE help!!

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Solution
Psychosixtynine
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Galaxy Note Phones

Check your wind down settings

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BlackOnyx6
Product Expert
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Galaxy Note Phones

Hello @userQ9xbkjm4aF ,

 

Unfortunately theres no way to revert back to the previous software. I suggest backing up all of your data to the samsung cloud and google cloud/photos and then perform a factory reset. Once thats complete and the issue still stands I suggest going into a samsung certified location to have your software reloaded properly 

 

For Samsung Care Authorized locations near you:

https://www.samsung.com/us/support/service/

 

you will also have the option to mail in your device from here as well.

Solution
Psychosixtynine
Constellation
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Galaxy Note Phones

Check your wind down settings

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userQ9xbkjm4aF
Constellation
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Galaxy Note Phones

I had never checked on the wind down settings before, but they match my Do Not Disturb times, so I turned it on.  Full color is back.

Thank you!!

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Samsung_uT02Rxq
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Galaxy Note Phones

6please help

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J0EMAZING
Astronaut
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Galaxy Note Phones

Lucky though, the S20 hasn't had any updates

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BlackOnyx6
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Galaxy Note Phones

@userQ9xbkjm4aF before doing the factory reset did you check to make sure your device is not on the highest power saving mode?

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BRANSONB
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Galaxy Note Phones

Try this: press the volume up and power key at the same time if that doesn't work, then I don't know what will. Sorry

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