Remote connection

[satar]

Samsung what is going on why can't I get help from you guys, when I am chatting with your pro help team members and they ask for all information and then they don't respond, Samsung 

[LongHiker]

@satar Sorry that you are having this issue. This is a user to user discussion area for Samsung US products. It is not a direct line to Samsung. I suggest that you contact Samsung support by visiting https://www.samsung.com/us/support/