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S-Pen and wallet cover case

(Topic created: 11-02-2018 12:02 PM)
usermgr2TCz5GV
Constellation
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Galaxy Note Phones

When using wallet cover case on my Note 9 the indicator for S-pen shows that the pen is in use even if it is in the phone. As soon as I take the phone out of the cover the pen connect to the phone again. Anyone have any experience like this?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

We are sorry to hear about this. Where was the case purchased, and is it the Samsung brand case?


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usermgr2TCz5GV
Constellation
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Galaxy Note Phones

It was a cover from KEY but I changed it to another cover from PEAK and it work for me.

Problem solved

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