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S pen Air Commands not working

(Topic created: 10-19-2022 03:11 PM)
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Smitty223
Asteroid
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Galaxy Note Phones

S pen won't control air commands. Have bought 2 more pens. S pen will write & open air commands but nothing else.

Is anyone else experiencing this same problem??..

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is to not be able to use all the functions of the S Pen such as Air Commands. Try these steps to get the full functions of the S Pen working. https://www.samsung.com/us/support/troubleshooting/TSG01001830

If the S Pen will still not respond to Air Commands after completing all the troubleshooting, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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3 Replies
Oxford
Neutron Star
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Galaxy Note Phones
Which phone model?
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MojoRisin179
Galaxy
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Galaxy Note Phones
Not to be mean but you're pressing the command button as you act out the commands? I would try removing the apps(camera and chrome) and re-select them. Have you re-paired the s pen at all since your trouble? I re-pair mine every few days.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is to not be able to use all the functions of the S Pen such as Air Commands. Try these steps to get the full functions of the S Pen working. https://www.samsung.com/us/support/troubleshooting/TSG01001830

If the S Pen will still not respond to Air Commands after completing all the troubleshooting, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.