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userHNgpeCcROT
Constellation

Re: S pen translate in note 5

I tried that also and remove the update but the same problem Smiley Sad

sorry I bother you 

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Re: S pen translate in note 5

Oh! You're not bothering me! I really appreciate your cooperation with the different steps I sent. At this point, I think I'll need to leave this up to the Community since I'm out of ideas, but would you mind telling me what region you're in? There's just one other thing I'd like to check. Just so you know, this site is mainly for US support and a Google search of your model number shows that it's international.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userHNgpeCcROT
Constellation

Re: S pen translate in note 5

I'am in riyadh -saudi arabia

my number is ***********,,

thanks

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Highlighted

Re: S pen translate in note 5

Thanks for sending that! I think your best bet right now would be to talk to Samsung Saudi Arabia to see if they know of any other steps that you can go through to try and fix this. The only other step that might help is a Factory Data Reset, but I think that would be a bit too extreme for this. I'll leave this open to the Community though to see if they have any other ideas! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userfXxuRN7unk
Astronaut

Re: S pen translate in note 5

You've power saver mode turned on that disables background data. Turn it of and use it. It helps. 😁

 

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userAwJImO4alX
Astronaut

Re: S pen translate in note 5

I have the same problem only with data saver on. I am trying to find a way to allow the service with data saver on.

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userFe8uXDeF3B
Astronaut

Re: S pen translate in note 5

I have note 8. The error when I using s pen translator is:

"A server error has occurred"

 

Does any body know how to solve this problem?

Power saving off is not the solution for this error.

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Red Giant

Re: S pen translate in note 5

Good afternoon @userFe8uXDeF3B

 

Are you connected to WiFi on your phone, or have a steady data connection?

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Red Giant

Re: S pen translate in note 5

@userFe8uXDeF3B

 

Hello again, just thought that I would check back and see if you needed any further assistance.

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Anas Kordi
Asteroid

Re: S pen translate in note 5

i hv the same problem too .. is ur phone support dual sim?

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