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user5M50bO4CUL
Constellation

Samsung Cloud delete back up

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Hi.

 I have 9 GB picture & video in samusung cloud .it's not in phone galary. I have try to get back to phone again. Refer the attach.Mistakenly i was delete cloud storage . Can ' t i get my cloud picture & video back. 

It's not in recycle bin also

 

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Honored Contributor

Re: Samsung Cloud delete back up

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Hello @user5M50bO4CUL

The Samsung Cloud Drive does have a recycle bin. The recycle bin can be found in Gallery Settings
■ Drawer (≡) > Settings > Recycle bin


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8 REPLIES 8
Honored Contributor

Re: Samsung Cloud delete back up

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Hello @user5M50bO4CUL

The Samsung Cloud Drive does have a recycle bin. The recycle bin can be found in Gallery Settings
■ Drawer (≡) > Settings > Recycle bin


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user5M50bO4CUL
Constellation

Re: Samsung Cloud delete back up

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no it's not in recycle bin

 

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Honored Contributor

Re: Samsung Cloud delete back up

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If it's not in the Recycle Bin then it's probably been deleted out of there too. That normally happens 10 days after something has been placed into the recycle bin.

You can see more FAQ information under the Samsung Cloud section HERE


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userSTRW6uCf3p
Constellation

Re: Samsung Cloud delete back up

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how can i get back all the photos that was deleted from samsung cloud??they tell it will stay in the gallery but it's lost...please help...

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Honored Contributor

Re: Samsung Cloud delete back up

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@userSTRW6uCf3p

Have you had a moment or two to try out the suggestions earlier in this thread? They did help others and will hopefully help you out too!  Smiley Happy


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userCGxqwkjTB4
Astronaut

Re: Samsung Cloud delete back up

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I have similar issue. After I've turned off Samsung cloud backup - ALL my photos on the phone were deleted permanently. They were also deleted from the cloud. Recycle bin is empty as well. 

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userfLJkBwTDhG
Constellation

Re: Samsung Cloud delete back up

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same here.  I had LOTS of special pics that are now just GONE.

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Guitarnomad
Constellation

Re: Samsung Cloud delete back up

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Same here as well😢

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