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Original topic:

Samsung Galaxy Note 9 (Volume issue)

(Topic created on: 5/25/19 11:57 AM)
userj2eG7SMD8F
Constellation
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Galaxy Note Phones

My phones volume sounds significantly lower after a recent device update. Anyone know if there are any volume boosters that work well?

19 Replies
SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thank you so much for reaching out regarding your volume concerns on your Note 9.

We would recommend giving this troubleshooting article for sound a try: http://www.samsung.com/us/support/troubleshooting/TSG01001255/

Hope this finds you well!
 

^SamsungZell


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Thebert86
Cosmic Ray
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Galaxy Note Phones

Try wiping the phones cache. This will fix most issues associated with interference between new updates and old firmware.

Clear Galaxy Note 9 Cache without losing data

This method is to delete Galaxy Note 9 cache without losing data. We are talking about the cache of your phone. Follow the steps carefully.

Press the power button and turn off your Galaxy Note 9.

Now press and hold Volume Up + Bixby + Power button to boot your phone into the recovery mode.

As you see the recovery mode, let the keys go.

Now use Volume Down button to highlight “wipe cache partition” option.

Press the power button to enter the wipe cache partition option.

Once again, press Volume Down to highlight “Yes”.

In the end, press power button to wipe Galaxy Note 9 cache.

Reboot your phone into the system now.

Clear Galaxy Note 9 application cache without losing data

This method is to clear the cache of a particular application. Follow these steps carefully.

On your Note 9, open Settings.

Now in Settings, open Applications or Application Manager.

Open all the running applications now.

You will see a list of applications, open the target application now.

Click on “Storage” in the settings of that application.

Now you will see two options: Clear Cache and Clear Data.

Click on “Clear Cache“. Do not click on Delete Data.

Reboot your phone now. Done.

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userYpMLXaDHxT
Asteroid
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Galaxy Note Phones

I have tried wipe cache partition option.  I have reset my network settings, I have turned media sync on and off.  I have turned dual source on and off.  So far nothing has restored the volume. 

 

I have ALL voumes set to max and can barely hear phone calls through my headset.  I am hard of hearing and this is effecting my income.  Can't work with clients if I can't hear them.  Anyone have any suggestions

userYpMLXaDHxT
Asteroid
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Galaxy Note Phones

Also, I have tried getting into Safe Mode and problem still exists

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Just to clarify are you experiencing these symptoms through the speaker on your phone or a headset?


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userBEU8z8lkuL
Constellation
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Galaxy Note Phones

I have tried, every step you recommend but, low volume remains. Please place a real solution. 

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userjQLot2eMdx
Astronaut
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Galaxy Note Phones

It doesnt work. I tried clearing the cache. Still same volume issues.

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userk9s4jaDBvV
Astronaut
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Galaxy Note Phones

Samsung 

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userj2eG7SMD8F
Constellation
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Galaxy Note Phones

@Thebert86

Thank you for the advice. I will be clearing my devices cached partition now.