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Samsung Note 10+ Power Share not working

(Topic created: 06-24-2022 03:42 AM)
Rcgus
Asteroid
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Galaxy Note Phones

After a recent Samsung update, my power share stopped working.  Has anyone else experienced this?  Any suggestions on why this is or solutions?   Thank you 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hi there, We understand how frustrating it is to be unable to use wireless power share. This article provides some helpful tips when using the feature. https://www.samsung.com/us/support/troubleshooting/TSG01109653

Also, try placing the phone in Safe Mode and test the power-sharing feature. https://www.samsung.com/us/support/answer/ANS00062983/

 

If the wireless power share feature is still not working in Safe Mode, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

We apologize for any inconvenience. 

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Oxford
Red Giant
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Galaxy Note Phones
Is your phone plugged in charging while you're trying to powershare? If so, I believe there's been a change where you can only powershare when the phone is not being charged. Hope this helps.
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Rcgus
Asteroid
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Galaxy Note Phones

I have tried both.  Still can't get it to work.  I've tried all the standard trouble shooting.  I'm unsure if it's a software issue or hardware.  It worked fine for months.  

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Who_Dis
Neutron Star
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Galaxy Note Phones

you could check software side by reproducing and reporting issue using samsung members app > get help > error report. Give them a few days, usually gets back with an answer in maybe few days to a week-ish.

mean while, you can visit authorized repair center for checkup.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hi there, We understand how frustrating it is to be unable to use wireless power share. This article provides some helpful tips when using the feature. https://www.samsung.com/us/support/troubleshooting/TSG01109653

Also, try placing the phone in Safe Mode and test the power-sharing feature. https://www.samsung.com/us/support/answer/ANS00062983/

 

If the wireless power share feature is still not working in Safe Mode, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

We apologize for any inconvenience. 

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