Showing results for 
Search instead for 
Did you mean: 

Samsung Secure Folder, S Health not working

Hi there, 


Hope this finds you well.


I'm from Pakistan, I've a Galaxy Note 8 model 'SM-N950U' but the problem is the Secure Folder, S health, Samsung Pay, Samsung Pass apps aren't working. I mean these are the most important and one of the core features of Samsung Galaxy Phones and they're suppose to be working but they're not.


When I open the Secure Folder from the notification bar it gives the error (see screenshot1) and when I open it from the home screen it gives some other error (see screenshot).


Screenshot_20190704-070111_Secure Folder.jpgscreenshot


Screenshot_20190704-070046_Secure Folder.jpgscreenshot1

Also, when I try to update the Software it says "Processing Failed" and dont update the software.


P.s. the phone isn't rooted, I've checked


Looking forward to hearing from you with a solution.


King Regards.



Samsung Care Ambassador

Re: Samsung Secure Folder, S Health not working

I would suggest reaching out to the forum for your location they would be the best to help with your problems you can use the link below to locate the forum for Pakistan

If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User

Note 9 User on Verizon Wireless