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Samsung_Love2
Asteroid

Samsung cloud

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Hi everyone,

I backed up data to samsung cloud on my former galaxy J3 prime. I have been trying to retrieve them on my new galaxy A2 core but I can't access cloud.

What should I do?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: I need more information to help you. Why can't you access...

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Hey there @Samsung_Love2,

 

Try giving this article here a shot. I hope this helps.

View solution in original post

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4 REPLIES 4
SamsungFan1
Constellation

I need more information to help you. Why can't you access...

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I need more information to help you. Why can't you access cloud? Can't find it in settings? Trouble logging in?

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Samsung_Love2
Asteroid

Re: I need more information to help you. Why can't you access...

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I can't find it in settings. The only backup account in the settings is google drive 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: I need more information to help you. Why can't you access...

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Hey there @Samsung_Love2,

 

Try giving this article here a shot. I hope this helps.

View solution in original post

Reply
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Samsung_Love2
Asteroid

Re: I need more information to help you. Why can't you access...

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I got them all back.

Thanks

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