Screen Timeout keeps going back to 30 seconds

[Alicia302]

I have a Note 9.

I have tried:

--changed display settings to 10 minutes

--changed lock settings to 10 minutes

-- went from optimized performance (power saving) to high performance.

Nothing seems to work. The display settings keeps going back to 30 seconds. 

Is there a solution to this? I searched the web and these forums. Samsung- help?

[userUUASTZLPbV]

Your posted fix earlier has some screens that do not match the current timeout issues One UI 2.0 and Android 10 for the Galaxy S9 and S9+.  Would it be possible for you to take a look at this issue again and possibly post a fix for One UI version 2.0?

[userRfRhgDYgfx]

Great explanation, thank you!

[user9xy1PU86Lh]

Thanks so much, this was doing my head in constantly having to use my pin to open my phone, when I was still using it.

[Jordan W]

This just worked on my S8 after months of trying to figure out why it wouldn't save my time out as 2 minutes. Thanks a lot!

[userAfQgz0g7UL]

This looks swell, but unable to even access my settings Settings. Keeps asking for pin. I enter correct pin and loops me back to try again in 30-seconds. This has been going on for 2 days now. I have tried turning it off using the buttons on the side and same thing. Anyone? Thank you. 

[Big-Bad-Brad]

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@userAfQgz0g7UL wrote:

This looks swell, but unable to even access my settings Settings. Keeps asking for pin. I enter correct pin and loops me back to try again in 30-seconds. This has been going on for 2 days now. I have tried turning it off using the buttons on the side and same thing. Anyone? Thank you. 

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is this a company phone?  One thats loaded by your company IT department??  If so, they probably have the settings menu passworded to keep the phone settings from being changed.  

[userzR3QHsDbiv]

Thank you! I was seeing the exact same thing on my S9+ and it was driving me nuts. 

[userZlTeMkBtp9]

Thank you very much! Ive spent the last three months trying to figure that stupid 30 Second Timeout mess. I should have thought to come here first. I wont make that same mistake again.

[userDiYrduEcpK]

Thanks for the help. Directions on how to get to this exact screen took a minute. Thanks to the other posts I was able to fix the issue. 

[userckjfhL2Bo0]

Why can I not find this setting on my Galaxy Note 10 plus. I keep going in the settings and clicking on all all of the subtitles looking for something that looks like this. I am lost and T-Mobile wants me to factory reset. And I don't want to do that I want to try this first