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BLYNN2019
Constellation

Screen issues

I woke up and my phone has lines going across the screen!!!!! Ugh

9 REPLIES 9
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Samsung Care Ambassador

Re: Screen issues

Could you please provide a photo of your screen turned on that would help alot


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Note 9 User



Note 9 User on Verizon Wireless
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semobley87
Asteroid

Mine is too and idk why, it came from nowhere with no dro...

Mine is too and idk why, it came from nowhere with no drops, impacts, moisture it anything like that. It has a thick white (mostly) flickering bar at the bottom of the screen with much smaller colored dots & very thin lines about. And even though I can see my whole LCD screen picture I can not see anything during phone boot up or anything in boot loader or recovery mode it is just all solid black. Also on the top half of the touchscreen when certain screens are on it looks like im flipping through pages very quickly like something is pressed in then I noticed while on speaker phone they can hear me but I can barely hear back now too. This all just today and I am very frustrated over it! I baby this phone!

*semobley87*
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semobley87
Asteroid

Mine is a Galaxy S10+ btw.

Mine is a Galaxy S10+ btw.

*semobley87*
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dasher25
Constellation

Re: Mine is a Galaxy S10+ btw.

If you're phone is just brand new, consider bringing it back to your service provider (network), otherwise, you need to send it for repair.

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Samsung_41c5n1s
Astronaut

How can I find out what's causing these lines?

How can I find out what's causing these lines?

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userlHODP6a2wq
Constellation

A screenshot would help, but maybe exposure to moisture?

A screenshot would help, but maybe exposure to moisture?

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semobley87
Asteroid

A screenshot wont show the actual damage to its screen yo...

A screenshot wont show the actual damage to its screen you have to take a pic from something else to send to yourself. Heres some of mine.

*semobley87*
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semobley87
Asteroid

It won't let me post any pictures, strange.

It won't let me post any pictures, strange.

*semobley87*
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Samsung Moderator
Samsung Moderator

Re: Screen issues

Does the device have lines across the screen while it is in safe mode?

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