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Constellation

Screen repair

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I recently sent my phone to samsung for a screen repair, and I'm extremely disappointed with how the process has been. They texted and called me about a week after I sent it to them, demanding payment or they would send the phone back. I didnt not hear from them once until this point. Then when I made payment, they said they were going to fix the phone, sure enough, about a week later they said they made a mistake and it did not pass the quality test, and I had to repay them after they refunded me for my first purchase. Only this time they said I needed a mother board repair? It costed over 500 dollars for all the repairs and I told them to just send me the phone back, as I could just buy I different phone for this much, I dont know what to do and am extremely disappointed about his this has been handled, and my phone isnt fixed. What should I do?

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Samsung Moderator
Samsung Moderator

Re: Screen repair

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@Casseldude Would you please send a private message with any ticket numbers you may have so I can look into this for you? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Supernova

Re: Screen repair

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@Casseldude wrote:

I recently sent my phone to samsung for a screen repair, and I'm extremely disappointed with how the process has been. They texted and called me about a week after I sent it to them, demanding payment or they would send the phone back. I didnt not hear from them once until this point. Then when I made payment, they said they were going to fix the phone, sure enough, about a week later they said they made a mistake and it did not pass the quality test, and I had to repay them after they refunded me for my first purchase. Only this time they said I needed a mother board repair? It costed over 500 dollars for all the repairs and I told them to just send me the phone back, as I could just buy I different phone for this much, I dont know what to do and am extremely disappointed about his this has been handled, and my phone isnt fixed. What should I do?


You can try another place(many repair shops) to fix the issue and see how much they would charge you: https://www.ubreakifix.com/

Did the screen under glass work or the phone just went black?


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Constellation

Re: Screen repair

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The screen under glass worked, the phone was working just fine when I shipped it to them

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Samsung Moderator
Samsung Moderator

Re: Screen repair

JUMP TO SOLUTION

@Casseldude Would you please send a private message with any ticket numbers you may have so I can look into this for you? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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