Security policy restricts use of camera on Note 10+

[userVvuGmCEtSg]

I've tried each of the suggestions including yours twice. Any other ideas before I do a factory reset which I really dread doing? Thank you! I have a Note 10+ if that matters, but I don't see anything regarding this device and this issue.

[userVvuGmCEtSg]

Sorry i meant to reply to the mod.

[userVvuGmCEtSg · Accepted solution]

So I took my device to the Samsung shop you break I fix and they didn't have any ideas either. I went home and factory reset it. it works fine now. I've lost my ability to get into my gmail because I didn't turn of the security setting that checks with your phone to let you into your account. But other than that, the camera is working. Thanks for everyone's time and help!

[SamsungAdam]

Are you able to open the camera app at all?

[userVvuGmCEtSg]

It opens long enough to see the controls at the bottom with a black screen. Then the security message comes up and closes. Thanks

[SamsungAdam]

Are you able to click the gear in the top left corner?

[userVvuGmCEtSg]

No it doesn't show up. Only the controls at the bottom.

[SamsungAdam]

Give this a try: go to settings > apps > camera > before clicking on camera click on the gear on the right hand side > scroll to the bottom and click on reset settings > then tap on reset

[userVvuGmCEtSg]

No joy. I even did what you suggested and reset the cache before trying to open the camera app. I appreciate your help!

EDIT: I even tried using a different camera app and it says it can't use the camera.

[SamsungAdam]

Thank you for that information. I would recommend a software reflash. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2