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Small piece of fingerprint scanner missing

(Topic created: 12-19-2021 04:38 PM)
MrAntPerky
Galaxy
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Galaxy Note Phones
Should I be worried about a small piece of my fingerprint scanner is missing. Going to try to get in touch with Samsung also to see what I can do, maybe restarting the phone 2 get it resolved. Any ideas out there will be welcomed. Thank you and a very safe holiday season to all.

image


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LongHiker
Epic Samsung Care Ambassador
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Galaxy Note Phones

@MrAntPerky If you are talking about the graphic of a fingerprint on your screen? 

If so, that is normal. Nothing is missing. 

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user734264fo532
Honored Contributor
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Galaxy Note Phones
That doesn't make sense to me ... the reader is under screen, so how can a small [physical] piece be missing?

Or are you stating it's not reading your full fingerprint? That's entirely different
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MrAntPerky
Galaxy
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It's reading my fingerprint, but if you magnify, you can see a part of it missing and I don't think it's the screen protector, unless my eyesight is going to. Please magnify to see what I'm seeing. Thank you sir.
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MrAntPerky
Galaxy
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If u can enlarge pic I have with this question, you can see a small section of the fingerprint swirl, missing.
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LongHiker
Epic Samsung Care Ambassador
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Galaxy Note Phones

@MrAntPerky If you are talking about the graphic of a fingerprint on your screen? 

If so, that is normal. Nothing is missing. 

MrAntPerky
Galaxy
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Can you magnify and take a look at it again to see part of it missing, please?
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krayzie15
Supernova
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Nothing is missing that looks exactly like mine are u talking about theirs a gap directly underneath the top line if so so does mine
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MrAntPerky
Galaxy
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That gap was never there before today. This is the 1st time I've seen it appear, making me wonder if the fingerprint scanner was starting to malfunction!!
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tom2044
Sun
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Galaxy Note Phones
That is how the icon has always been for me always had that little gap.... odd it wasn't for you, but I don't think you should worry!
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MrAntPerky
Galaxy
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Thank you sir, thought for sure that it was the end of my fingerprint Scanner. Nice save, thank you again and Happy Holidays to you and yours!
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