Samsung Smart Tutor is an app that lets Samsung technicians remotely view and control your phone for troubleshooting, with your permission, by you downloading the app, calling support, getting a 6-digit code, and entering it in the app to start the session. A technician can then guide you through setup, settings, or fixes like Wi-Fi issues, and you can terminate access anytime by tapping "Disconnect" or locking the screen.
