Original topic:

Smart lock is not working and asking for a pin or iris?

(Topic created: 06-11-2021 12:55 PM)
userBrvASFIJ9E
Constellation
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Galaxy Note Phones

My smart lock does not seem to work, when I  access in a trusted location it still requires a pin or iris, whats wrong? 

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3 Replies
ToyYodaGuy
Cosmic Ray
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Galaxy Note Phones
Reset it by deleting all previous trusted locations and opt in with your own address to insure its correct. Mines in the beginning would pick up neighbors address because we are side by side and very close. I didn't want that.
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Diaboyos
Supernova
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Galaxy Note Phones
Trusted location has not worked for most people since it came out. It doesn't work for me either and I work from home so it's a gigantic pain having to constantly unlock the phone.
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Smew
Nebula
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Galaxy Note Phones

What model note phone are you using? And what's the software version? (Settings > About Phone > Software Information > Build Number [last 4 characters])   Try submitting an error report via the Samsung Members app for this issue!