About a month ago i was held at gunpoint and forced to hand over my phone (Note 8, SM-N950U) along with other valuables. The robber made me unlock my phone and remove my accounts (samsung) & (google) from it. After working with the police for some weeks,they were able to retrieve the stolen device and arrest the person who had it in their possession (alleged robber). I got back the handset but the person (alleged robber) had a screen lock (PASSSWORD not PIN or Pattern) on the device.
He told the police that '"he doesn't remember the password he used". So now i am locked out of my own phone and i am not sure how to move forward.
I have considered Hard reset which would then Trigger Factory Reset Protection (FRP) so does not seem like a viable solution.The phone does not have USB debugging enabled. Can anyone help me? I have O.K technical knowledge/skill.
I have messaged samsung and provided all necessary documents (Police Report,,I.D etc) but they dont seem to be able to help.
Hope you get help.
Even if Samsung makers don't.
Good cell got back
Bad no assistance from Samsung