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The Note 10+ is the worst Galaxy when it comes to scratches!

(Topic created: 09-24-2020 10:16 PM)
Samsung_N5Hb5Fv
Constellation
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Galaxy Note Phones

I have had my new AT&T Note 10+ for less than a week and I already have terrible micro-scratches on the screen. For comparisoin I had my Note 9 for a year with no screen protection and never had any micro scratches. With the Note 10+ being Gorilla glass 6 has any one else experience this poor quality in the screen?

 

I will of course be trying to do at home remedies to fix and add a screen protector but again going from the Note 9 with no issues to the Note 10+ will two complaints doesn't sit well with me. 

 

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userRdjQRpom6y
Constellation
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Galaxy Note Phones

PS What is the solution? Why are there scratches on 10+ after a few weeks when previous models have not scratched at all?  Please provide a solution so that no further scratches appear. Many thanks. @Members

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Geno71
Samsung Care Ambassador
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Galaxy Note Phones

Hi @userRdjQRpom6y 

 

Well, there is no such thing as scratch proof screen. As one wise person have said: "glass is glass". I guess they could use a full sapphire crystal screen, if we wanted to pay a $1000 more per phone. And even that can still get scratches. 

 

I found the Note10 glass to be more scratch resistant than the Note9 before it. And after using one for almost 9 months, yes it got few very minor, barely noticeable scratches, but IMO it did great!

 

Apple claims to have the toughest screen in any phone, but my wife has a iPhone 11Pro Max, and it's all scratched up, it looks like it's been through war. She had her phone for about 6 months. I also have a work iPhone 11, and it has many more, much more serious scratches than the Note10, and I only had the iPhone for about 3 months. 

 

I think the Note 10 line is very good at that. No phone is scratch "proof", yet, but from what we have, the Note10 is one of the best.



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Giman2
Cosmic Ray
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Galaxy Note Phones

Here is what I think may be confusing everyone. When you first get the phone there is a cheap piece of film to protect the screen protector. Yes, the screen protector had its own protector. It you look at your camera .lense you probably will see a circle of fil That is the actual screen protector. All this time I thought I had accidently removed the famed screen protector, but in fact did not. Its like a brand new screen. But I'm not going to take a chance again and will replace it.

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