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Trying to get into my deceased wife's phone.

(Topic created: 03-14-2022 10:05 PM)
userbg0t4tLF3M
Constellation
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Galaxy Note Phones

My wife passed 03/13/2022 unexpectedly.  We cannot get into her phone as my daughter cannot remember her password.  She has a lot of photos of her and memories on her phone, can someone help us...we miss her very much and would like to have the memories that are on her phone.  Her phone is a Note 10+ 5G.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, I am very sorry for your loss. I am including the information available for unlocking a phone. 

https://www.samsung.com/us/support/troubleshooting/TSG01001570/

https://www.samsung.com/us/support/answer/ANS00083965/

You can send the phone and documentation to Samsung to have it unlocked. However, the process would delete all information from the phone.

 

I recommend taking the phone to an authorized service center to see if they would be able to recover the data from the phone. You can use the following link to locate a service center. https://www.samsung.com/us/support/service/

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Charkatak
Black Hole
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Galaxy Note Phones
Sorry for your loss.

Find out if her photos were stored on Google account or only on the phone. If you have access to her email, maybe you could reset her Samsung or any other cloud account password. Otherwise you can try contacting Samsung through this app.

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eh7
Asteroid
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Galaxy Note Phones
Sorry for your loss.

If the photos are stored on an SD card those might be able able be recovered. Bit morbid but I suppose you could try the fingerprint sensor if the phone hasn't been shutoff and asking for a password.
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Poolgod69
Cosmic Ray
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Galaxy Note Phones
Possibly, plug the phone into a laptop and access the files that way.
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userbg0t4tLF3M
Constellation
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Galaxy Note Phones

I tried to plug it into her laptop but I need to unlock the phone to access the device.  I've taken the SD Card but most of the recent files are in her phone and I want to be able to access that.  I found that it was possible to get into a google account by sending a death certificate to google.  I'll try that route first and try and recover her password...but I'm assuming it was set up with that account.  I'm hoping someone on this forum can help in case that fails.  I miss her so much and want to hold on to as much of her as possible.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, I am very sorry for your loss. I am including the information available for unlocking a phone. 

https://www.samsung.com/us/support/troubleshooting/TSG01001570/

https://www.samsung.com/us/support/answer/ANS00083965/

You can send the phone and documentation to Samsung to have it unlocked. However, the process would delete all information from the phone.

 

I recommend taking the phone to an authorized service center to see if they would be able to recover the data from the phone. You can use the following link to locate a service center. https://www.samsung.com/us/support/service/

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