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Turn off macafee in device care. I tured it on in but can't turn it off

(Topic created: 03-23-2020 10:13 PM)
userfFIUkbk6Gy
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Turn off macafee in device care. I tured it on in but can't turn it off

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TheTechGuru
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@userfFIUkbk6Gy 

 

Hopefully, this will finally solve your issue!

 

After some more research, I found someone who has been able to disable McAfee in Device Care. It's a similar process to uninstalling, but since it's a system app all you can do is delete the data - which should cause it to automatically disable (as if it were never enabled in the first place.)

 

Settings > Apps > tap the 3 buttons on the top-right > Show System Apps > Device Security > Force Stop > Storage > Delete App Data

 

Now when you check under device maintenance > security, it should be disabled!

 

As long as you don't enable/activate McAfee again, you should be good to go, if you still run into issues, the nuclear option is to perform a Factory Data Reset (which would delete all of your user data and personal settings - including antivirus and security scanning apps such as McAfee.)

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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TheTechGuru
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@userfFIUkbk6Gy 

 

McAfee has Administrator privileges, which means you may have to do a couple of things to completely disable or remove it from your device.

 

Step 1. Go to settings > Biometrics and Security > Other Security Settings > Device Admin Apps > Turn Off McAfee

 

Step 2. Go to settings > Apps > click the 3-dot button on the top right > Show System Apps > McAfee > Uninstall (You may need to uninstall and reinstall Device Maintenance as well, based on the carrier your device was manufactured for.)

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

 

userfFIUkbk6Gy
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This what I want to disable Screenshot_20200324-231009_Device care.jpg

Doesn't show it there. 

 

Screenshot_20200324-230623_Settings.jpg

@TheTechGuru 

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TheTechGuru
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Did you get a chance to try uninstalling McAfee following the instructions below?

 

Go to settings > Apps > click the 3-dot button on the top right > Show System Apps > McAfee > Uninstall (You may need to uninstall and reinstall Device Maintenance as well, based on the carrier your device was manufactured for.)

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userfFIUkbk6Gy
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No macafee in the system apps.i have searched all over be posting in this forum.

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TheTechGuru
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Galaxy Note Phones

@userfFIUkbk6Gy 

 

Hopefully, this will finally solve your issue!

 

After some more research, I found someone who has been able to disable McAfee in Device Care. It's a similar process to uninstalling, but since it's a system app all you can do is delete the data - which should cause it to automatically disable (as if it were never enabled in the first place.)

 

Settings > Apps > tap the 3 buttons on the top-right > Show System Apps > Device Security > Force Stop > Storage > Delete App Data

 

Now when you check under device maintenance > security, it should be disabled!

 

As long as you don't enable/activate McAfee again, you should be good to go, if you still run into issues, the nuclear option is to perform a Factory Data Reset (which would delete all of your user data and personal settings - including antivirus and security scanning apps such as McAfee.)

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

userfFIUkbk6Gy
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Thanks that did it.

TheRevenite
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Galaxy Note Phones
Now with Android 10, you have to clear Phone Security Data and System Care Data to disable it using the same steps as TheTechGuru described.
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