- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-24-2019 07:33 PM in
Galaxy Note PhonesI have a note 9 AT&T and with a 256 gb sd card samsung.. i had this problem that my sd card was not being mounted on the phone unless i encrypted. I went ahead and did the encryption process and now im not able to decrypt my sd card due security policies, i dont want to encrypt my sd card i want to use it has before. My security policies are up to date, im i missing something?
Solved! Go to Solution.
1 Solution
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2019 04:23 PM in
Galaxy Note PhonesDo you have any work email accounts on your phone? Those can include security policies such as this.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
10-25-2019 08:47 AM in
Galaxy Note PhonesThank you for reaching out. Just to clarify are you trying to decrypt your SD card on the same device you encrypted it with?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2019 07:11 PM in
Galaxy Note PhonesYes i am, i dont need encryption..

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
10-26-2019 07:36 AM in
Galaxy Note PhonesHave you done a factory reset on your device prior to experiencing these symptoms? Are you storing any apps on the SD card?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2019 08:18 AM in
Galaxy Note PhonesThis is a replacement device i got from my carrier due to my first note 9 having issues with the charging port.. however i never encrypted the SD card on the first device i had.. I've been using this phone replacement for arround 1month and since day one is telling me that to use the sdcard i have to encrypted.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
10-26-2019 08:22 AM (Last edited 10-26-2019 08:24 AM ) in
Galaxy Note PhonesIn order to use the SD card it is required to be decrypted on the original device. Have you updated the device with the SD card in the device?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2019 08:19 AM in
Galaxy Note PhonesNo factory reset has been done and no apps running from my sd card
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2019 08:38 AM in
Galaxy Note PhonesIt was never encrypted in the first device, and ive gotten regular updates on the second device with the sd card in it

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
10-26-2019 08:42 AM in
Galaxy Note PhonesAre you using a third-party launcher? Are you using a 3rd party app to encrypt and decrypt the SD card? Have you rooted the device?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2019 08:45 AM (Last edited 10-26-2019 08:45 AM ) in
Galaxy Note PhonesNot at all, this is what i got. No root and no 3rd party software involved.
