cancel
Showing results for 
Search instead for 
Did you mean: 
userIjagY3DpxL
Constellation

Unlock note 5

JUMP TO SOLUTION

I bought a used note 5 it's been remotely locked via Google find my device. I've tried Google support they said try Samsung. Samsung directed me back to Google but they're closed by the time I am. I've factory reset and it's needing the Google account that the device was previously registered under. I have no access to said account due to the fact that the phone was purchased used at a pawn shop  

1 SOLUTION

Accepted Solutions
Highlighted
userbIGoY9o7qg
Constellation

Re: Unlock note 5

JUMP TO SOLUTION

Had something similar happen with a tablet I bought.  The thing most people forget about after they do a reset is that you still need the account info that was used when setting up the device.  Once you get it started back up, you can add in a new google account and make that the primary one and then delete the original one.

 

I found some videos online that show how to get past the issue.  You can try those out before you return the device.  Maybe you'll get lucky and they'll work for you.

 

Best of luck!

Reply
Loading...
2 REPLIES 2
DevilDog
Constellation

Re: Unlock note 5

JUMP TO SOLUTION

If Samsung won't help you and the phone is locked from previous owner, my guess is the phone was lost and/or stolen and I would take it back to where you got it from and either have them contact who they bought the phone from to have them release the phone from any/all locks or get your $$ back and don't go there again cause they buy and sell stolen goods.

Reply
Loading...
Highlighted
userbIGoY9o7qg
Constellation

Re: Unlock note 5

JUMP TO SOLUTION

Had something similar happen with a tablet I bought.  The thing most people forget about after they do a reset is that you still need the account info that was used when setting up the device.  Once you get it started back up, you can add in a new google account and make that the primary one and then delete the original one.

 

I found some videos online that show how to get past the issue.  You can try those out before you return the device.  Maybe you'll get lucky and they'll work for you.

 

Best of luck!

Reply
Loading...