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Asteroid

Update issues

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My Note 10 plus 5g won't install the current update. HELP please

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Samsung Moderator
Samsung Moderator

Re: Update issues

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Hello,

 

Let's try installing the update in safe mode and see if that helps any.

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

 

If you are still experiencing the same symptom in this mode, I would recommend reaching out to your carrier to see if they can further assist with updating your device.

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7 REPLIES 7

Re: Update issues

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does it say the reason why?
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Asteroid

Re: Update issues

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it gets to 26% then says error 

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Samsung Moderator
Samsung Moderator

Re: Update issues

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Have you already tried wiping the cache partition of your device?

Here are the steps:

Turn off the device.
Press and hold the Volume Up key and the Bixby / Power key.
When the Android logo displays, release both keys.
An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
Press the Volume down key several times to highlight Wipe cache partition.
Press Bixby / Power key to select.
Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
When the process is complete, Reboot system now is highlighted.
Press the Bixby / Power key to restart the device.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Update issues

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This solution is not working.

I have the same problem: it gets to 26% then says error.

(Note 10+ 5G)

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Asteroid

Re: Update issues

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I tried clearing the cache but that still doesn't work.

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Samsung Moderator
Samsung Moderator

Re: Update issues

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Hello,

 

Let's try installing the update in safe mode and see if that helps any.

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

 

If you are still experiencing the same symptom in this mode, I would recommend reaching out to your carrier to see if they can further assist with updating your device.

View solution in original post

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Asteroid

Re: Update issues

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This seemed to work. Thank you

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