JUMP TO SOLUTION Solved

Original topic:

Verizon Galaxy Note 10 + 5G Update Issue

(Topic created: 10-10-2021 12:21 PM)
userB2j4fiuwgU
Asteroid
Options
Galaxy Note Phones

10/05 I was notified I had a software update, Security Update #25.  It states the following:

Release date: 10/05/2021
Android™ Security Patch Level: September 2021
Software Version: RP1A.200720.012.N976VVRU7FUHA

I tell it to download now and the bar just sits there for about 5 minutes not doing anything.  It will eventually error out telling me the following: "Sorry, we werent able to download this update. Check your network connection or connect to a charger and try again. To download this update in the future, go to Settings>Software Update."

I have cleared the cache, reset network settings, reset user settings, I have tried three different wifi settings, tried only on 4g LTE and nothing.  It will not download the update.  I have connected to smart switch which tells me my phone is up to date running update 24 Release date: 08/31/2021
Android Security Patch Level: August 2021, Software Version: RP1A.200720.012.N976VVRU7FUH3

Anyone, SAMSUNG, any ideas why your product wont update?

1 Solution


Accepted Solutions
Solution
userB2j4fiuwgU
Asteroid
Options
Galaxy Note Phones

As of 20:25hrs, 08:25pm EST my update pushed through.  Obviously either Verizon or Samsung corrected what ever issue they had.  My phone is now on the most current patch, number 25. Its scary they held off pushing it and not telling anyone or they did it in stages and didnt publish it.  I tried it again because I saw a news article on google saying updates being released today or Galaxy Note models.  Not sure if this fixes anyone else's issue, but mine is now resolved.

View solution in context

0 Likes
Reply
9 Replies
Members_44lynfI
Astronaut
Options
Galaxy Note Phones

Same issue here with my Note 10 Plus 5G on Visible.

I receive error code 405

0 Likes
Reply
MrJell_Lee
Supernova
Options
Galaxy Note Phones

I am guessing a network issue with the carrier side, have you (and the commenter) spoken to your carrier yet?

If they are unable to help with the inability to download and install the update you could submit error report to Samsung Members.

I suggest you backup the device first if you are guided to take the phone to a service center to be flashed with new update. 

if you were on the move or in an area with weak signal at the time... it may have faced some issue and the update download didn't proceed correctly.

0 Likes
Reply
CREM72
Asteroid
Options
Galaxy Note Phones

I am experiencing the same issue for the past week.  No help from Verizon!

0 Likes
Reply
brokedick
Astronaut
Options
Galaxy Note Phones
fullert750@gmail.com 2606glacierismypasswordideltwithgcitechtwicemondayandconfirmeditsotha
youcallmeretiredinanchorage.tpasswoubrokedick.rdistheponeiuseletsworkonthisinthemorningok.
0 Likes
Reply
brokedick
Astronaut
Options
Galaxy Note Phones
areweokfornow.
0 Likes
Reply
userB2j4fiuwgU
Asteroid
Options
Galaxy Note Phones

I have called Verizon and spoken to second level support who asked me to reach out to Samsung for a resolution. I spoke to Samsung today, which was a total waste of my time. The person on the phone couldn't do anything other than ask me to reach to a service center for help. As I tried to explain all that has been done to test the issue, including using Smart Switch on my computer to try and update that way and how it tells me that the August 2021, Software Version: RP1A.200720.012.N976VVRU7FUH3 is the most current software which we know as it clearly is not, he tells me to reach out Microsoft.  This point I am more than irritated for wasting my time and I asked what does Microsoft have to do with Samsung Phone software and its patching and updating? I explained that smart switch is a Samsung product, talking/networking to Samsung Servers and it has nothing to do with Microsoft.  So at this point, Verizon has been spoken to, Samsung and no one has been any help or even tried to have engineering look into the issue.  

 

So @brokedick I haven't a clue what your even trying to say in your post so why are you asking if we are ok for now when the post prior was pure gibberish, but no, we are not ok as the problem still persists.  If anyone has fixed their issue, I am all ears to listen at this point.

0 Likes
Reply
Gold_userL6
Cosmic Ray
Options
Galaxy Note Phones

Clearly the update is defective. I think you should be glad that it didn't install. Who knows what is wrong with it. Honestly I wouldn't worry about it. When either Samsung/ Verizon fix the issue you will know and be prompted to install the update. I am glad that you warned the rest of about this issue. I will try to hold off on this update until the issue is resolved. It seems like others should as well.

 

0 Likes
Reply
Gold_userL6
Cosmic Ray
Options
Galaxy Note Phones

I LOVE when no one wants to take responsibility for a problem/ issue occurring with a device that they helped to create.

Solution
userB2j4fiuwgU
Asteroid
Options
Galaxy Note Phones

As of 20:25hrs, 08:25pm EST my update pushed through.  Obviously either Verizon or Samsung corrected what ever issue they had.  My phone is now on the most current patch, number 25. Its scary they held off pushing it and not telling anyone or they did it in stages and didnt publish it.  I tried it again because I saw a news article on google saying updates being released today or Galaxy Note models.  Not sure if this fixes anyone else's issue, but mine is now resolved.

View solution in context

0 Likes
Reply