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08-29-2019 08:20 PM in
Galaxy Note PhonesHow do I make the video last longer than 5 seconds on my lock screen?? I noticed the same video that I used is much shorter on the Note 10 than it is on the S10. It seems like the video gets cut after 4 to 5 seconds. Please help. Thank you
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09-01-2019 04:07 AM in
Galaxy Note PhonesI finally figured out where the problem is. I use the face unlock feature. As soon as the phone stops looking for ther face( after about 4 seconds) the video stops as well. I took out the face unlock feature and now the video plays for its entire length. I'm not sure if that's a glitch in the system or the phone was design that way

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08-30-2019 06:55 AM in
Galaxy Note PhonesThank you for reaching out. When you go to the video you are wanting to use, clicking the 3 dots in the top right corner, click set as wallpaper, then click on edit, and did you select the 15 seconds of the video to use as the wallpaper?
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08-31-2019 04:08 AM in
Galaxy Note PhonesThank you for replying back!
I did but it does not make any difference. Even though the video is 15 seconds long, after 4 seconds the video stops. On the S10 the video plays continuously, like a Gif
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08-31-2019 08:28 AM in
Galaxy Note PhonesDo you have a screen timeout set on your device?
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09-01-2019 04:07 AM in
Galaxy Note PhonesI finally figured out where the problem is. I use the face unlock feature. As soon as the phone stops looking for ther face( after about 4 seconds) the video stops as well. I took out the face unlock feature and now the video plays for its entire length. I'm not sure if that's a glitch in the system or the phone was design that way
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09-01-2019 09:16 AM in
Galaxy Note PhonesThank you for letting us know that your concerns were resolved. I will forward this information to our product specialist. Thanks for your loyalty.
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03-28-2020 04:36 AM in
Galaxy Note PhonesI have the same problem but I don't think this is a solution. How can one sacrifice to unlock with face to let the video lockscreen continue running? Even if no face detected, the video should continue to run and not freeze. It was this way before the recent big update. Please do something about this bug.
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04-02-2020 01:51 PM in
Galaxy Note PhonesI have the same issue, I removed the face id and the record stops after 2 seconds...
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09-14-2020 06:12 AM in
Galaxy Note PhonesThank you! 👍🏼
