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Original topic:

Voicemail notification won't stop showing

(Topic created: 12-09-2018 09:26 PM)
Daftpunk985
Constellation
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Galaxy Note Phones

I have a note 9 and an S9+.

The note 9 is unlocked, but the s9 is on T-mobile. 

I've been having an issue with the voicemail notification. It tells me that I have a voicemail, but everytime I call or check it shows nothing. I keep clearing the notification, but moments later it appears again.

Does anyone know how to fix this issue? 

I've cleared the cache from the phone app and still there. I even did a factory reset on both phones. 

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SamsungAdam
Samsung Moderator
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I would recommend reaching out directly to your carrier as voicemail is a carrier feature.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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18 Replies
compressthis
Asteroid
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Galaxy Note Phones

I have the same issue. Unlocked phone on Sprint. I can hide it for 2 hours, but then it comes back, help!

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SamsungAdam
Samsung Moderator
Samsung Moderator
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I would recommend reaching out directly to your carrier as voicemail is a carrier feature.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Daftpunk985
Constellation
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Galaxy Note Phones

Will do. Thank you 

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compressthis
Asteroid
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Good idea, but they couldn't help, they said it was a hardware glitch. Nowhere to turn and nobody cares just stuck with it on my phone.

userNGlUZnc1lQ
Constellation
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Galaxy Note Phones

T-Mobile is saying it's a Samsung issue. Only happening on 1 of my 3 S9's and it's driving me crazy. 

usergjsQowdGnX
Asteroid
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Galaxy Note Phones

It's a prob that appears when you have tmobile visual voice mail and samsung visual voicemail st the same time. You have to go into settings of each and set up accordingly.  It use to happen when I restarted my note 8 and it doesnt anymore but I got rid of tmobile voice mail app only use the app built into the phone you can get to it from the dialer and clicking the FM icon 

sk10
Constellation
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Galaxy Note Phones

Hey Adam, 

I've had the same issue on my Note 9 for the last 3 months. All my phones are unlocked.

I've contacted my Carrier and they say it is not an issue with them. In fact, my carrier doesn't even have a voicemail feature. 

 

Now, this notification disappears every time I 'Clear Data' in or 'Forcestop' the Phone app (system app). 

However, it does reappear every time I restart my phone. 

In fact, this issue of mine started happening after the update I received in May 2019.

 

I recently purchased a Samsung A8 and I face the same issue with that device too, albeit that is on a different network.

 

 

Screenshot_20190808-123452_One UI Home.jpg

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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sk10
Constellation
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Thanks Adam. I shall do so. 

 

By the way, I saw the Note 10 launch and hands on reviews. 

 

The voicemail notification icon was visible on one of those devices as well. 

 

Cheers mate. 

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