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09-12-2018 12:56 PM in
Galaxy Note PhonesSo I've had this note 9 for a while and it has been unable to play webm files online I can't wat h anything... does anyone know how to fix it
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09-12-2018 08:12 PM in
Galaxy Note PhonesThe webm codec is a fairly new development from Google. You can play these videos in several players, but it appears that support for the mobile browsers is slow to be developed. You can try some different browsers from the Play Store, like Chrome or Opera to see if they have the updated codec yet, but we are waiting on the developers to provide this support.

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09-12-2018 02:01 PM in
Galaxy Note Phones@Ima bird akwaa; Is this a third-party application? I recommend running the phone in Safe Mode to see if you still experience this issue. If this is a third-party app it will not function in Safe Mode.
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09-12-2018 07:24 PM in
Galaxy Note PhonesNo it's the app internet the one that came with the phone
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09-12-2018 07:24 PM in
Galaxy Note PhonesNo it's the app internet the one that came with the phone

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09-12-2018 08:12 PM in
Galaxy Note PhonesThe webm codec is a fairly new development from Google. You can play these videos in several players, but it appears that support for the mobile browsers is slow to be developed. You can try some different browsers from the Play Store, like Chrome or Opera to see if they have the updated codec yet, but we are waiting on the developers to provide this support.
