Original topic:

Why does my device doesn't have any sort of device protection that is provided by Samsung?

(Topic created: 06-26-2021 01:15 PM)
SamusAran30
Asteroid
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Galaxy Note Phones

I would like to know why my device (through T-Mobile) doesn't have any sort of device protection that is supposed to be provided by Samsung. I see screenshots on the app with the play store stating it provides McAfee anti-virus protection but my device doesn't have it. I also get tired of having a 3rd party app to handle viruses when Samsung should have the protection. 

2 Replies
LongHiker
Samsung Care Ambassador
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Galaxy Note Phones

@SamusAran30 

Unlocked phones have the McAfee anti-virus built in. Carriers can decide if they want it included or not. Apparently T-Mobile is one that disables it. 

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SamusAran30
Asteroid
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Galaxy Note Phones
Is there anyway that I could get the protection without possibly rooting the device. That's my only idea to get it. Or see if T-Mobile can change it.
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