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Constellation

Wifi Calling issue with T-Mobile Network on Unlocked Phones

Just in case anyone else has the same issue:

 

I bought a brand new Samsung Note 20 unlocked from the website. I noticed after arrival that the Wi-Fi calling wasn't working. I tried everything I could (enabling wifi calling, have a valid 911 e-address, choosing Wi-Fi as the preferred method of calling, millions of resets, etc.), and nothing was working. 

 

Finally, they contacted T-Mobile; of course, they asked me to do the same thing all over 🤦‍♂️🤦‍♂️ nothing worked. Finally, they said to put the phone on airplane mode, turn it off for 20 seconds, and then refresh the Wi-Fi feature on their end and turn the phone back on. 

 

Walla.....it worked. I think I put the phone back on airplane mode and turn on the Wi-Fi to make sure it worked, and it sure did. 

 

I hope this helps anyone that has a similar issue. It's probably the same with AT&T, Verizon, etc.

 

Thanks

1 REPLY 1
Nebula

Re: Wifi Calling issue with T-Mobile Network on Unlocked Phones

thanks for the info
but tmobile can't refresh wifi feature they can only force update your 911 e-address i always buy unlocked phones and never had this problem
Walla walla even i use wifi calling when I visit 🇱🇧
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