Original topic:

hello

(Topic created: 07-22-2020 11:48 PM)
Ronaldo9802
Astronaut
Options
Galaxy Note Phones
Hello someone already have android 10 Galaxy note 10 plus actually am in Mexico
Already what no i know to update 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

View solution in context

2 Replies
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

View solution in context

JoshQ
Sun
Options
Galaxy Note Phones
Updates are sent out through Carriers. Once The update is ready through Samsung, Samsung will send the update out to your carrier. Then your carrier will make the small changes that it needs to. Once your carrier is ready, they will send out the update in waves to multiple devices at a time. You can always try restarting your device to see if the update shows up in your settings. You can always also reach out to your carrier and see if they have a timeframe as to when they will be sending out the update. I hope this helps!

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.