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Original topic:

how to reset password?

(Topic created: 02-19-2021 01:01 PM)
user5lBL7fAoSU
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How to reset password?

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SamsungJoJo
Samsung Moderator
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Hello,

 

If you have any questions or concerns about your Samsung Account, I would recommend reaching out to our Samsung Account team for further assistance. They can be reached directly at 1-855-795-0509.

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d_spi
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good afternoon,

if you're referring to your Samsung account Password reset: you'll need to go to your Samsung account on the desktop> next click "sign-in" which will take you to the portion where you would go to log-in. instead of attempting to log in> click "find ID or Password" this will take you to the ID or password retrieval process.> after which you'll want to click on "forgot password" you'll need to verify your email address tied to your Samsung account. you can choose to verify your account either by your phone number tied to your Samsung account or through your email.

now if it's for your Gmail account, the process will be similar go to log in then go to forgot password to verify it's your trying to get back in to your Google account.
Jamesy35
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What if you no longer have access to the email or phone number tied to your account? Is there any way that customer support would be able to help you access the account another way, as long as you can prove its your account?

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d_spi
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I would definitely recommend contacting customer support to try and salvage your Samsung account. The good thing about each Samsung account is that there's specific information that's also tied. You can try providing them with your name, and your zip code hopefully they can track your account down that way and provide a way to unlock it.
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SamsungJoJo
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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SamsungJoJo
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Hello,

 

If you have any questions or concerns about your Samsung Account, I would recommend reaching out to our Samsung Account team for further assistance. They can be reached directly at 1-855-795-0509.