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iris scanner and password not working on Note 9

(Topic created: 01-31-2019 01:34 PM)
usernTaGnpZhqa
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Galaxy Note Phones

I set up an iris scanner on my Note 9, and today, the iris scanner said I needed to use my screen password.  I never set up a screen password, so of course, I don't know it.  How can I get into my phone?

 

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SamsungJace
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So with the Samsung account if you will follow the directions in this link it should help you get the phone unlocked.


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SamsungAdam
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Are you referring to a pin when unlocking your Note 9?


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usernTaGnpZhqa
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yes, I believe it's the pin.

 

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usernTaGnpZhqa
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I get a message saying my phone was restarted and needs to be unlock using my password.

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SamsungAdam
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Was your device encrypted? Did you set a pin as a backup for security? Is the iris scanner not working when you restart your device?


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usernTaGnpZhqa
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I never set up a password for security, but I know what I would have used, and that doesn't work.

 

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SamsungAdam
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Is the iris scanner not working when you restart your device? Was your device encrypted upon startup of your device?


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usernTaGnpZhqa
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I tried to restart the device when I couldn't get into the phone by iris scan or password. I did not encrypt the phone while restarting.

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usernTaGnpZhqa
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I just looked up encrypting the phone.  So, when I first got this phone, I did not encrypt the phone.  I have been using it for over a month without a password, and it was fine until today.

 

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SamsungAdam
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It's a requirement when setting up the iris scanner that you set up a pin. Do you have a Samsung or Google account attached to your device?


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