JUMP TO SOLUTION Solved

Original topic:

note 9 turning self off

(Topic created on: 4/8/21 8:56 PM)
Truruen
Astronaut
Options
Galaxy Note Phones
for past month at random times my galaxy note 9 will start to turn it self off when screen goes to sleep.  will start randomly and stop randomly. I've tried restarting it and reseting it.  what do I need to do 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@Truruen When you reset your phone, did you do a full factory reset as described here? https://www.samsung.com/us/support/answer/ANS00062029 If the phone is still powering off and on at random after the full factory reset, a service evaluation would be the next step. You can have the phone evaluated at the nearest uBreakiFix location. https://www.ubreakifix.com/samsung For other service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Or by calling 1-800-786-7864



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@Truruen When you reset your phone, did you do a full factory reset as described here? https://www.samsung.com/us/support/answer/ANS00062029 If the phone is still powering off and on at random after the full factory reset, a service evaluation would be the next step. You can have the phone evaluated at the nearest uBreakiFix location. https://www.ubreakifix.com/samsung For other service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Or by calling 1-800-786-7864



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply