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Astronaut

samsung account login error "processing failed" on Note 4 after factory reset

Hi

I reset my Note 4 and now im getting the above message, i have logged in from the wesite also and reset the password aswell, still im getting the same message, please advise

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: samsung account login error "processing failed" on Note 4 after factory reset

Hello!

 

I would recommend reaching out to our Media Solution Team and speak to the Samsung Account Department for further assistance on this. You can contact them by calling (855) 795-050.

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Constellation

Re: samsung account login error "processing failed" on Note 4 after factory reset

I'm trying to setup my Note 4 for my son, and I'm having the same issue.

I did a master reset the Note 4.

It asked for my WiFi password. - Entered and connected

It them asked for my Samsung account User login and Password. - Process Failed

 

When I log on to my Samsung account on my PC it shows the Note 4 is still there. 

 

Help?

 

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