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Original topic:

screen auto change color to blue like turning on bluelight filter after update to one uin2.0

(Topic created: 04-07-2020 04:51 PM)
userX23s2XsHde
Asteroid
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Galaxy Note Phones

Hi,

 

I encountered the problem of screen blur and has the color like bluelight filter turning on after updating to android 10 and one ui 2.0. If I stop using for a while and turn on the phone ahain the problem disappeared but after a couple minutes the pproblem happened againB2CA87EC-6E3D-466E-8607-802353DCBD05.jpeg

432 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US
model and support for these models is very limited, please seek a support team for your area. You can do so by
using this link:http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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jdrch
Cosmic Ray
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Galaxy Note Phones

Not seeing this on my Verizon Note9.

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user5Kd8SgFzvH
Constellation
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Galaxy Note Phones
Similar problem happening with me I think it is manufacturing default
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userHfwAiBGUzO
Astronaut
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Galaxy Note Phones

Me too, seems like blue light filter keep triggered.  Samsung please take action asap!!!

usershVGGZPhun
Asteroid
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Galaxy Note Phones

Why don'y you check color lens function?
You can be check in the below sequence 
Setting - Accessibility -> Visibility enhancements -> Color lens

 
 If it is enabled, you can experience the same problem.

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userX23s2XsHde
Asteroid
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Galaxy Note Phones

No,it is not enabled.

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SamsungJustin
Community Manager
Community Manager
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Galaxy Note Phones

*Not A solution* - I have accepted this as a solution so my message would be at the top for everyone to see. We're looking into getting more information on this specific situation.  Please message me with the info. 

 

--- Original Message ---

Hello!

Our product specialists would like to perform some tests to recreate the  symptoms everyone is expereincing here. Can you please send me a private message with the following information. 

 

Name:

Phone Number:

Model: 

IMEI: 

Carrier:

Current Software Version:

 

 

useri7aPkAsywG
Asteroid
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Galaxy Note Phones

Met the exactly same problem on my note9.

useri7aPkAsywG
Asteroid
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Galaxy Note Phones

Display problems more in 4g mode than in wifi.

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useri7aPkAsywG
Asteroid
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Galaxy Note Phones

PS the picture which show the wrong display

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