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Original topic:

screen auto change color to blue like turning on bluelight filter after update to one uin2.0

(Topic created: 04-14-2020 09:44 AM)
userX23s2XsHde
Asteroid
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Galaxy Note Phones

Hi,

 

I encountered the problem of screen blur and has the color like bluelight filter turning on after updating to android 10 and one ui 2.0. If I stop using for a while and turn on the phone ahain the problem disappeared but after a couple minutes the pproblem happened againB2CA87EC-6E3D-466E-8607-802353DCBD05.jpeg

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Jounint
Constellation
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Galaxy Note Phones

I'm having this issue as well. Started after the March update.

 

<edit>

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userOtuM0ll8jg
Cosmic Ray
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Galaxy Note Phones
i recieved yesterday april updation.But still my display have same issue when iam locking and unlocking my display is showing yellowish color .I dnt know y they are not concentrating the display issues.Even i sent personal msgs to the moderators,its been 2 weeks almost now. i didnt recieve any rpy from them.Please do something...........☻☻☻☻
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SamsungRei
Samsung Moderator
Samsung Moderator
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Hello!

Our product specialists would like to perform some tests to recreate the symptoms everyone is experiencing here. Can you please send me a private message with the following information. http://bit.ly/2XERsky

 

Name:

Phone Number:

Model: 

IMEI: 

Carrier:

Current Software Version:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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ck0403my
Constellation
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Galaxy Note Phones

hi, my Note 9 is having this green screen issue too. I managed to get a temporary fix by searching on Note 9 group, there are people suggested to turn on the Always On Display and i tried it, it really work. You just need to turn on the Always On Display (AOD), then unlock your phone when you see the AOD clock show on the screen. You can see the normal screen after this. However, if you unlock the phone too soon before the AOD clock show on the screen, the green screen will come back. This make me suspect it is really a software problem as I can use normally if I turned on AOD. If i off AOD, the screen will be green all the time even after restart, boot into safe mode or after factory reset.

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userXyQtKZvqTB
Asteroid
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Galaxy Note Phones

Hi good day am the owner of a Samsung galaxy. Note 9 which was working find until I updated it recently to ui 2 upgraded to android 10 which dated the 1 March 2020 I installed it on the 3 of April soon after I noticed my back ground display pic last its sharpness very dazzling to look at I didn't play it any mind cause I know it was from the update thinking I will replace the display pic put then about 2 to 3 days after u notice that my display just became yellowish with line across the screen flickering and the only way I could look at the display is when I adjust the brightness then the display is watchable with still little discoloration and when ever I lock the phone and unlock it will comes back normal and a few seconds or some minutes will turn back to yellowish I try turning of auto brightness when it turn back normal it still turn back yellowish I try rebooting clearing the cache nothing changes I even rebooted in safe mode still the same and my battery dont last as it use to because i have to keep the screen on full brightness it's the only way I could use the phone to see the display believe it is  the update Base on other people reviews with the same issues like mines I need some help please

userOtuM0ll8jg
Cosmic Ray
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Galaxy Note Phones

i have the same issue bro

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BlackOnyx6
Product Expert
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Hello @userXyQtKZvqTB ,

 

At this point you have done all of the basic troubleshooting. Now you need your device inspected by a technician. If it is an issue witih the latest software updated they will be able to reload your software after inspecting your device. I have left the link below:

 

For Samsung Care Authorized locations near you:

https://www.samsung.com/us/support/service/

 

Hope this was helpful!
Be sure to click " ✓ Accept as Solution" if your question was resolved. If not please follow up for more assistance. 

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userXyQtKZvqTB
Asteroid
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Galaxy Note Phones

Where I leave there is no Samsung branch outlets I don't believe the phone need any physical hardware inspection it is a software issue from the last update thousands of users have the exact same issues from that update what we need is a fix update for tht issue first of all I use my phone every day for my job and to have to take my phone to a tec for how long base on where It is an inconvenience for me cause I dont have another phone what need is a fix update not for only me but for the thousands and more other users tht have that same issue that need to be fix it's not easy to spend all this money for a phone and still cant enjoy it wht or need is a update fix am very disappointed with your suggestion because we both know what is the issue here Samsung need to do better if they need customers to continue buying there phones then giving customers the run around there alot of people out there that cant afford to bring in there  phones cause it's there use it every day and cant buy another please stand use a update fix this is frustrating thank you

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BlackOnyx6
Product Expert
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Yes apart of the inspection is software. A technician's inspection is software and hardware. The link provides locations that are Samsung certfied to assist with your device.  During the inspection the technician will attempt to reload your software to resolve the issue or the other resolution would be to wait for a software patch to be sent to your device to correct the issue. The first option is an immediate resolution of your issue but if you dont want to travel I suggest waiting for the software patch. 

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userXyQtKZvqTB
Asteroid
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Galaxy Note Phones

Thanks for the resolution for me convince with everything thts happening around the world now I prefer to wait a software patch as I suggested 

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