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Original topic:

screen auto change color to blue like turning on bluelight filter after update to one uin2.0

(Topic created: 04-16-2020 01:23 AM)
userX23s2XsHde
Asteroid
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Galaxy Note Phones

Hi,

 

I encountered the problem of screen blur and has the color like bluelight filter turning on after updating to android 10 and one ui 2.0. If I stop using for a while and turn on the phone ahain the problem disappeared but after a couple minutes the pproblem happened againB2CA87EC-6E3D-466E-8607-802353DCBD05.jpeg

432 Replies
irr103
Constellation
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Galaxy Note Phones

Hi

 

The screen of my Note 9 (with android10 ane OneUI2.0 like everyone who's facing same problem) became discoloring like there's greenish filter 3 days ago.

Safe mode, Cache partition clearing, Factory reset didn't solve the problem. The phone haven't get hot, color lens function - blue light filter is turned off.

 

Now it's having another problem.

 

1586910928211.jpg

Does anyone's facing the same symtomps??

 

I did go to a local support center but a staff had no clue what's a cause. They only suggested me to change the screen but at this point, I can't agree to pay for a problem that very likely caused by the latest update that is pushed by Sumsung. Customers need a clear explanation and troubleshooting from the company so please, please take a response and action ASAP.

BlackOnyx6
Product Expert
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Galaxy Note Phones

Hello @irr103 ,

 

I completely understand how annoying this issue may be and so many others are experiencing the same issue. Normally Samsung sends out a software patch to resolve the issue. We have made note of the issue and awaiting the resolution. Thank you for your patience. 

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ANUVNY
Cosmic Ray
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Galaxy Note Phones

Hundreds of people are reporting the same issue . My phone started showing the same issue after upgrading  with March 2020 update . 

Samsung is yet to accept this fault and release a fix 

 

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userG69hIcyA7H
Constellation
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Galaxy Note Phones

Yes! Same exact issue here. Samsung doesn't want to even acknowledge the issue, let alone fix it.  I ended up buying a Pixel 4xl and love it. After having issues with both the Note 7 and Note 9 I will never buy another Samsung again. 

 

Gilman Law LLP is looking into a potential class action against Samsung since no one would have bought these phones if they knew Samsung would intentionally destroy them as soon as the warranty ran out, just to extort their customers for more money.Screenshot_20200418-144518_Chrome.jpg

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user0XUGpqwuIG
Constellation
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Galaxy Note Phones

Hello good afternoon seems we do have the same problem, do the samsung had already a solution?

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user5KEqxQ8WEh
Constellation
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Galaxy Note Phones

received_243733070108353.jpeg

 

received_556810431618747.jpeg

 

received_2146386972152984.jpeg

 

received_165016014750026.jpeg

 

received_722820721794754.jpeg

 

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user5KEqxQ8WEh
Constellation
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Galaxy Note Phones

Can someone help me? Note 9 suddenly like in the pictures. Do not know what to do. We've tried restarting and turning it off 


@user5KEqxQ8WEh wrote:

received_243733070108353.jpeg

 

received_556810431618747.jpeg

 

received_2146386972152984.jpeg

 

received_165016014750026.jpeg

 

received_722820721794754.jpeg

 



ut stay the same

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ANUVNY
Cosmic Ray
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Galaxy Note Phones

This issue started in my phone after updating March 2020 update . Many people reported same issue . I am waiting for samsung to acknowledge the issue and release a fix 

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useri7aPkAsywG
Asteroid
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Galaxy Note Phones

the note9 display problem is world wide now. Mine:

1849019572.jpg

 

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Samsung_Q1HB1QF
Astronaut
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Galaxy Note Phones

I really truly don't know what the problem is with many of people's phones. But I do see that it is a very important issue for the company to make note of. But all honesty. I have a galaxy A20 and I have not been having problems since the update yesterday but I am going to keep my eyes on it.

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