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Cosmic Ray

still waiting

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It's been 2 Weeks Since I've replaced my note 7 &  I'm  still waiting on my return box to ship back my note 7.  Is it Samsung or the Carrier that's sending these box's? I've Called my Carrier once already toremind them. Guess I'll be calling them again? 

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Black Hole

Re: still waiting

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Hey there, @Jo3

 

It is recommended to contact your place of purchase for information regarding your exchange, return. If you  have any additional questions, you may reach out to 1-844-365-6197 for additional assistance. 

 

Hello there, @Cubanito

 

Thanks for letting us know what you've been experiencing. To receive the best assistance for your inquiry, you must reach out to 1-844-365-6197 or you may use the link provided here: https://pages.samsung.com/us/note7/recall/index.jsp to register for the recall. 

 

You may also find additional information about the recall here: http://www.samsung.com/us/note7recall/

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Constellation

Re: still waiting

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Same here  !!!! I waiting 3 weeks  and nothing I called Samsung again and they told me I need do the refund process again , I am now on my 2 week and nothing ......no email no call from Samsung nothing.......they took my money and now I waiting 5 weeks in total for that *edited* box and nothing ......i bought the phone Direct from Samsung website.......HEY SAMSUNG THIS IS MY LAST TIME I BOUGHT SAMSUNG PRODUCT ....U HEAR ME SAMSUNG ....**bleep** U I WANT MY MONEY BACKKK

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Black Hole

Re: still waiting

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Hey there, @Jo3

 

It is recommended to contact your place of purchase for information regarding your exchange, return. If you  have any additional questions, you may reach out to 1-844-365-6197 for additional assistance. 

 

Hello there, @Cubanito

 

Thanks for letting us know what you've been experiencing. To receive the best assistance for your inquiry, you must reach out to 1-844-365-6197 or you may use the link provided here: https://pages.samsung.com/us/note7/recall/index.jsp to register for the recall. 

 

You may also find additional information about the recall here: http://www.samsung.com/us/note7recall/

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Constellation

Re: still waiting

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I contact Samsung many many manyyyyy times and nothing.......i called Samsung maybe 10 times did the refund process twice and nothinggggggg .....the customers services they did' t know what happen ....*edited* I want return my note 7 ......i allway use Samsung until today.. .....HELPPP

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Cosmic Ray

Re: still waiting

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I  get my phones through my carrier. So I called  them again. They are sending a return box again. I'll be glad when all this is over, the bill's are straightened out, and I don't have to read, write, Or post about it ever again. Just saying 😉😗

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Cosmic Ray

Re: still waiting

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SamsungJuan, he said he purchased from Samsung.com.  The 844 number is not correct for these purchases.  And he said he has called.  What are the options for people who have followed the instructions but are not getting the follow through from Samsung that they need.  

 

@Jo3 rather than calling the 844 number - the eCommerce number is 855-726-8721 - select 2 and then 2 from the menu.  Do not select 1 although it sounds perfect for your needs.  This department is open from 9-6 eastern time. I would guess you have called them but I hate the wrong phone number being used.

 

And it might be good to reach out to your credit card carrier (if you paid with a credit card) they are likely to be helpful but you will likely have to dispute the charge.

 

Good luck. I hope you have a better experience soon.


@Juanisimo wrote:

Hey there, @Jo3

 

It is recommended to contact your place of purchase for information regarding your exchange, return. If you  have any additional questions, you may reach out to 1-844-365-6197 for additional assistance. 

 

Hello there, @Cubanito

 

Thanks for letting us know what you've been experiencing. To receive the best assistance for your inquiry, you must reach out to 1-844-365-6197 or you may use the link provided here: https://pages.samsung.com/us/note7/recall/index.jsp to register for the recall. 

 

You may also find additional information about the recall here: http://www.samsung.com/us/note7recall/


 

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Constellation

Re: still waiting

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Hi ,thanks! Yes I called the # 855-726-8721 ... 2 and 2 ....i have called maybe 10 times and nothing....i paid by paypal .again thanks .
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