Original topic:

what is Error : internal error 111

(Topic created on: 11/11/20 10:18 AM)
user4ZDFsJXikv
Asteroid
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Galaxy Note Phones
Help I can't up date my  PRL and PROFILES ON THE SPRINT NETWORK,  PURCHASED AT Best Buy. My phone is a Note 10 plus
27 Replies
latoplano_6_625
Red Giant
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Galaxy Note Phones

I think you should contact customer service.

I have no issue updating PRL or Profile.


or try download samsung members app and submit a ticket.

Once you open, click on + sign and click error report.

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user4ZDFsJXikv
Asteroid
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Galaxy Note Phones
Thanks , I did that. No valid reason yet. they are working on an update for the issue.
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userXLDBVEgYSG
Astronaut
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Galaxy Note Phones
I am having that problem too. I am so tired of barely having a signal I am thinking of switching to someone else
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chalkycroissant
Cosmic Ray
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Galaxy Note Phones
I too get errors updating PRL and Profile on Sprint with my s20 Ultra that was purchased through Sprint. I tried deprovisioning and reactivating with the same results. It maybe be an issue on Sprints side. That being said, it could also have something to do with the switch to Tmobile.
user4ZDFsJXikv
Asteroid
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Galaxy Note Phones
Thanks for responding.
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Butterfly1961
Constellation
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Galaxy Note Phones
I'm having the same problem with my Samsung 20s ultra and so is my husband
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sun6971
Astronaut
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Galaxy Note Phones
do anyone know how to fix it
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user9xtZReHsdR
Constellation
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Galaxy Note Phones

I was on the phone with a Samsung representative yesterday for this issue, they had me restart my device in safe mode and then attempt the PRL and profile updates and everything is now working like it should. 

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Maine620
Asteroid
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Galaxy Note Phones

Im glad Im not the only one on Sprint with this problem

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