Can't connect Galaxy Ring on S26 Ultra

[illumenoir]

I've been trying for 3 days straight to connect my ring to this new phone. I have tried all of the troubleshooting. The ring was also unlinked and reset from my older S23 Ultra that automatically connected when I first got the Galaxy Ring.

Not sure what I'm doing wrong but my phone recognizes my ring and tells me to connect. I put it in Bluetooth mode to connect and get that it's not in pairing mode, when it is indeed in pairing mode.

Is anyone else having this problem? Please help. I log my fitness through the Samsung Health App and it's really throwing off my flow for this month.

[Robin621k]

Long press on the wear app until the menu pops up, tap on the "i" go to the app info page clear cache and data and set up ring again.

[illumenoir]

I've done that multiple times 😭

[Robin621k]

Have you tried to clear cache in Bluetooth?

[illumenoir]

How do you do that? If it's clearing cache through the settings app itself, I've already done that.

[Robin621k]

Goto settings, apps, next to where you see my apps on the right hand side is a 3 line menu tap on it and toggle on show system apps, type the search box Bluetooth, go storage and clear cache

[illumenoir]

I unfortunately don't have Bluetooth as an option when following these instructions.

[Robin621k]

What phone do you have?

[pitlith65]

Me too. Frustrating

[SamsungModerator1]

Thank you for reaching out, illumeoir. I can certainly understand your concern with not being able to pair your Galaxy Ring with your new S26 Ultra. Just to clarify, instead of resetting the ring have you tried rebooting the ring using the steps in this link: https://www.samsung.com/us/support/troubleshoot/TSG10003288/