I've been an owner of an S10+ for about a month now. It fell only one time - not my fault tho - on the floor from a small height and it seemed just fine, no crack, no scratches (this happened after 3-4 days after buying it). Today I left it on my bed for a few minutes. I'm kind of addicted to my phone so it's most of the time in my hands and I'm taking really good care of it. When I took it back to send some messages, I saw a weird curved line on the top part of the right edge. I thought the screen was dirty so I cleaned it, but the line was still there. I have to mention that sun rays were falling over the screen, but the light was poor. The phone never overheated, not even today under that light.
You can see what I am the talking about in the photos below.
Is the glass cracked by any chance? And if so, does the warranty cover the damage? I really hope it does, cause the repair is way too expensive and judging by the price of this phone such an incident shouldn't have happened in such a short period of usage.
Hey @minaaraa, I hope your day is going well.
Have you tried cleaning the screen with an alcohol wipe?
Although I do not see any outside damage, it is possible for the screen under the glass to get damaged without the glass breaking.
My suggestion would be to go to your nearest UBreakIFix location so that a certified repair technician can get hands on with your device and tell you exactly what's going on. You can follow the link here to find your nearest UbreUBreak center: https://www.ubreakifix.com/locations
Based from what I can see, it doesn't look like there is any physical damage on the device but you'd need to take it in to a certified repair technician for better information.
You might also be able to take it in to your carrier. I can't say what they will or will not do but hopefully they may be able to take care of the issue for you.
I hope my respires was helpful enough to help you find a solution. Have a great rest of your day!
