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Astronaut

Abnormal Behavior

I have Galaxy S6 (T-Mobile). From past couple of days my phome is behaving abnormally. It automatically opens galaxy store and playstore app. And most of the times, it gets stuck. I mean my phone will work but I cant low and high my volume, Bottom touch doest work separately, finger print stops working but I can unlock my phone with pin. In short I guess UI stop working. I cant factory reset my phone. What should I do ?

2 REPLIES 2
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Astronaut

Re: Abnormal Behavior

Anyone ???

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Samsung Moderator
Samsung Moderator

Re: Abnormal Behavior

Hi there! Do you experience these symptoms if you test your device in safe mode? 

-If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

Give this link a try to test your device in safe mode: 

 

https://www.samsung.com/us/support/answer/ANS00062983/

 

Have you tried wiping the cache partition on your device?

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try to wipe the cache partition on your device: 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device


Please let me know if you continue to experience these symptoms.

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