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user2LkrLrYIXT
Astronaut

Access my contacts on Samsung cloud

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Hi, 

 

I have recently broken my phone (Samsung 6 Edge) and it doesn't even turn on. I have tried to access my contacts and other stuff that has been backedup on Samsung Cloud, and I have not had success. Could you please let me know how can I access my contacts that have been saved in my cloud?

 

Thanks

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Samsung Moderator
Samsung Moderator

Re: Access my contacts on Samsung cloud

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Give this link a try: https://www.samsung.com/us/support/answer/ANS00081282/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Access my contacts on Samsung cloud

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Are you using another Samsung device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user2LkrLrYIXT
Astronaut

Re: Access my contacts on Samsung cloud

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No. Iphone 5. 

 

But I would like to access my contacts on my laptop. They have been backup on Samsung Cloud, but I can't access them. Can you please teach me how to? Thanks

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Samsung Moderator
Samsung Moderator

Re: Access my contacts on Samsung cloud

JUMP TO SOLUTION

Give this link a try: https://www.samsung.com/us/support/answer/ANS00081282/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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userqQP61hFhEq
Astronaut

Re: Access my contacts on Samsung cloud

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This link does not answer the question. This link will direct you in how to view the size and quanity of Contacts that are backed up to the cloud. Though it will not let you view the contents of the backed up Contacts. After a vast search I also cannot find an option to download my Contacts to the PC. So that is not an option. Only my Contacts. Any other options?

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Samsung Moderator
Samsung Moderator

Re: Access my contacts on Samsung cloud

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When you log in to Samsung Cloud and see the below menu, are you able to select any of the categories to view information saved under each one?

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Claire831
Constellation

Re: Access my contacts on Samsung cloud

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I have the same problem. I can access the cloud, see the contacts folder, but there is no way to open it and view anything. All I can do is delete the folder, which I don't want to do. How can I view/save these items to my PC?Cloud-contacts.JPG

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userTxgYByyKxO
Astronaut

Re: Access my contacts on Samsung cloud

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That does not answer the question!

I have looked on my cloud storage and do not find anywhere how to view my contacts.

Why can't there be a button to click and view my contacts just like on my phone??

It doesn't sound too complicated to me!

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userTxgYByyKxO
Astronaut

Re: Access my contacts on Samsung cloud

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I left my phone at home a couple years ago and wanted to access my contacts, today I still cannot, still same problem!  

Smiley Mad

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userEniK85muBH
Asteroid

Re: Access my contacts on Samsung cloud

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I was going to suggest backing them up to Google contacts instead but the phone doesn't work Smiley Sad

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