This Solution is incorrect....Samsung should really retrain all of their customer support.
You can access photos and videos from Samsung's cloud storage, by downloading 'PC Gallery' from Samsung thru the windows store.. Then under settings, select 'Use Samsung Cloud' and log into your account.
It literally doesn't seem to be mentioned anywhere by Samsung though.
Thanks for posting this. It is unfortunate you can't access it from a web based system though. The app must only work on newer versions of windows because it says it doesn't work on my Windows 7 work computer. And even if it did, it's a work computer, so I'm blocked from installing applications.
Because windows 10 requires a lot of resources? Or maybe some people just prefer a desktop style experience when there on their "desktop" instead of a tablet style experience. Even switched its still tablet style. Maybe because people don't like the things win10 doesnt allow you to turn off? Why would anyone use win10 imo