If your cloud is only accessible from a Samsung device then what use is it? People want things that are compatible universally... I personally will be moving all my stuff off of your cloud to one I can use across multiple platforms!
Not sure if you've figured it out, but here's the site to log in on your computer to download images from your cloud: https://support.samsungcloud.com/#/login
I have no idea how I got there, just a lot of searching!
The sad thing is even though you can access (ONLY) photos & videos through a windows 10 app (PC Gallery), Apple has iCloud where a lot more **bleep** is accessible. I really wonder why Samsung is not up Apples ass with their own operating system (not Android lagging even on the SG8 Note). Serouisly, Bixby is just now a whimpy counter punch to Siri. I want Samsung to be great but I'm having trouble with a company that makes cool stuff but also has not even countered FaceTime. I just got my Note 2 days ago and I'm wondering what to do. I do not want $1000.00 Apple emoji machine.