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user4R6waazQ19
Constellation

Re: Access photos in samsung cloud from PC

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App from Microsoft store.

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user5YBLnyJogJ
Constellation

Re: Access photos in samsung cloud from PC

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Yes, I have the app, but can't move the pics from the app/cloud on to my PC

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Samsung Moderator
Samsung Moderator

Re: Access photos in samsung cloud from PC

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Try this solution presented by @Lostbytes

 

You can access photos and videos from Samsung's cloud storage, by downloading 'PC Gallery' from Samsung thru the windows store. Then under settings, select 'Use Samsung Cloud' and log into your account.

 

https://www.microsoft.com/en-gb/store/p/pc-gallery/9nblggh4n9r9

 

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userwmcjrLDmkU
Constellation

Re: Access photos in samsung cloud from PC

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I have a Samsung 8 + with approx 5000 photos in the gallery I have a new Windows 8 computer and I have I have Samsung Cloud App on Phone and Computer I have paid for 50 GB of storage the process is a nightmare the Sync keeps stopping and requires me to log in again the speed is snail like it has taken over an hour to download 1GB of 15

The whole experience is clunky and not remotely what one can get from Dropbox or We transfer or in fact what I could do 20 years ago by sticking a cable from my Nokia to my PC. I am always willing to accept that I am stupid so am I doing something wrong?

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userwmcjrLDmkU
Constellation

Re: Access photos in samsung cloud from PC

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Sorry Windows 10 Computer

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userNiMIRcmREz
Asteroid

Re: Access photos in samsung cloud from PC

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It's insane this process is stupid. Samsung needs to update the gallery. Please allow access by PC PLEASE

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Nebula

Re: Access photos in samsung cloud from PC

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Have you tried these steps?

You can access photos and videos from Samsung's cloud storage, by downloading 'PC Gallery' from Samsung thru the windows store. Then under settings, select 'Use Samsung Cloud' and log into your account.

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userwmcjrLDmkU
Constellation

Re: Access photos in samsung cloud from PC

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Yes and some have downloaded but it does not mirror the gallery for example Stories have not downloaded nor have many of the albums. It keeps freezing so you cannot scroll through the photos

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Nebula

Re: Access photos in samsung cloud from PC

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For further support for this issue, please contact our Cloud Support Team.  If you have any questions or concerns, please feel free to reach back out.  Thank you for being a loyal Samsung customer, and welcome to the Samsung Community.

  • Cloud Support

    1 (855) 795-0509

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Mikel Fares
Astronaut

Re: Access photos in samsung cloud from PC

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From Windows 10, 

open the store, download the Samsung Gallery and taraaa you are in.

 

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