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Constellation

Active Airplane mode stuck on= no network connection on my S7

Not sure why the setting for airplane mode is stuck on, even when the option to toggle shows off the quick panel icon is faintly colored. After restarting my phone,  after charging  I can not connect to the network. I have even tried factory reset but when pulling down the quick panel view the airplane mode option is always faintly colored in,still stuck. Help!!  
2 REPLIES 2
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Product Expert

Re: Active Airplane mode stuck on= no network connection on my S7

Hello, sorry to hear you are having this issue. There are a couple of ways to turn airplane mode on and off. This article shows you how: https://www.samsung.com/us/support/answer/ANS00062963/

 

I hope that helps.

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Samsung Moderator
Samsung Moderator

Re: Active Airplane mode stuck on= no network connection on my S7

Are you able to toggle Airplane mode off when your phone is in safe mode?


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